Shipping Policy
We want your gear to get to you fast, with no surprises at checkout.
Free shipping
Shipping is free on most orders. Any shipping cost is always shown and calculated at checkout before you pay, so the price you see is the price you pay.
Where your order ships from
We work with trusted suppliers in the United States and overseas.
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Ships from USA: Most of our products ship from U.S. warehouses and arrive much faster.
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Ships from overseas: Some products ship from international warehouses (such as China). These items are clearly marked on the product page so you know before you buy, and they may take longer to arrive.
Processing time
Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays), and often within just a few hours. You'll get an email confirmation when your order is placed and another with tracking information once it ships.
Delivery time
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Items shipping from the USA: usually 2–7 business days after shipping.
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Items shipping from overseas: usually 7–20 business days after shipping.
Delivery times are estimates and can vary based on your location, carrier delays, customs, weather, or peak seasons. Planning an event? Check where the item ships from, order early, and reach out with your event date. We're happy to help you figure out the timing.
Tracking
All orders include tracking. You'll receive your tracking number by email as soon as your order ships. For items shipping from overseas, tracking may take a few days to show updates while the package is on its way to the U.S.
Large and oversized items
Some heavy, bulky, or oversized products (like photo booths, staging, or large equipment) may have an additional shipping fee. Any extra charge is clearly shown on the product page or at checkout before you pay. Large items may ship by freight or require curbside delivery or a signature.
Multiple packages
Orders with more than one item may ship in separate packages from different warehouses (including both U.S. and overseas locations) and arrive on different days. You'll receive tracking for each package.
Delays
If your order is delayed beyond the estimated time, we'll let you know by email and give you the option to wait or cancel for a full refund.
Where we ship
We currently ship within the United States only.
Shipping address
Please double-check your shipping address at checkout. We're not responsible for orders shipped to an incorrect or incomplete address entered at checkout. If your order hasn't shipped yet, contact us right away and we'll do our best to update it.
Lost, stolen, or damaged packages
If your package is lost in transit or arrives damaged, contact us at support@shopeventgear.com and we'll send a replacement or a full refund. If tracking shows your package was delivered but you can't find it, let us know and we'll help you file a claim with the carrier.
Return shipping
Return shipping is free on unopened items returned within 14 days of delivery, and on anything that arrives damaged, defective, or wrong. For opened items, the cost of return shipping is deducted from your refund. See our Refund Policy for full details.
Questions about shipping? Email us anytime at support@shopeventgear.com.
